Service & Support

In the world of industrial and embedded computing, reliability is everything. The systems we deliver are often part of critical business processes, where downtime simply isn’t an option. That’s why at Arcobel, we offer more than just products: we provide support tailored to the specific needs of each project. Our customers can rely on personal guidance and a service approach that adapts to their situation. Since we operate in a niche market, we understand that every system is different. Whether it's an industrial PC, a rackmount server, or a rugged panel PC, our specialists offer support that goes beyond the standard.

What You Can Expect from Our Service

Our service is focused on continuity and reliability. Customers can count on us for:
• First-line repair and technical support for quick problem resolution
• On-site technical support, carried out by experienced engineers
• Call-off orders, allowing you to reserve stock for guaranteed fast delivery
• Tailored advice on system updates, component lifecycle, and compatibility
Thanks to close collaboration with our suppliers, we can act swiftly in response to component changes or product lifecycle shifts. This ensures your system remains up-to-date, stable, and future-proof.

Warranty and Continuity

Our products come with a standard manufacturer’s warranty. In some cases, a longer warranty or additional coverage may be required. Therefore, we also offer customized warranty packages tailored to the duration and usage intensity of your project. This ensures you have a reliable system with support you can count on for the long term.

More Than Just Support

Our service doesn’t stop at delivery. We partner with you on maintenance, product replacement, and lifecycle management, ensuring your application continues to perform optimally throughout its entire lifespan. Thanks to our ISO 9001:2015-certified approach and technical expertise, customers can rely on a partner who consistently delivers quality and assurance.