Privacy statement Arcobel Embedded Solutions BV.

Privacy sensitive data, or personal data, are processed through our webshop and client portal. Arcobel Embedded Solutions BV considers a careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

During our processing we comply with the requirements set by privacy legislation. That means, among other things, that:

  • We state clearly for which purposes we process personal data. We do this via the current privacy statement;
  • We limit the collection of personal data  to only the personal data needed for legitimate purposes;
  • We first explicitly ask for your permission  to process your personal data whenever your permission is required;
  • We take precautionary security measures to protect your personal data and we require the same from outside parties that process our personal data;
  • We respect your right to inspect your own personal data, and to correct or remove it at your request.

Arcobel Embedded Solutions BV is responsible for the processing of personal data. In this privacy statement, we explain which personal data we collect and to which end we use it. We recommend that you read this carefully.

This privacy statement was last edited on 07-03-2024.

Use of personal data
When you use our webshop or client portal, we receive specific information from you. This could be personal information. We store and use only the personal data you explicitly submit, related to the service you require, or data which is entered with the explicit purpose of being processed by us.

We use the following data for the purposes listed in this privacy statement:

  • Name, address, City data
  • Phone number
  • Billing address
  • Email address
  • Payment information
    To use certain features of our webshop or client portal, such as fast check out and track orders, you need to register first. After registration, we store your chosen user name and the personal data you filled out. We store this data to enable you to login swiftly when visiting the webshop again and to contact you about the delivery of our agreement.

We will not pass the data connected to your user name on to third parties, unless this is necessary in order to execute our legal agreement or unless this is required by law. In case we suspect fraud or misuse of our webshop, we can hand personal data over to the authorities.

Portal access
In our client portal, you are able to manage your orders and personal settings.
Order processing
When you place an order, we make use of your personal data for delivery. If strictly to complete this process, we can also hand over your personal data to third parties. You can read more about this further on in this privacy statement.

Next to the information on our website, we can also keep you up to date with our new products and services by email.

Contact form and news letter
Through our webshop, we offer the opportunity to ask questions via a contact form, which requires various data that enable us to answer your question fully. You decide which personal data you fill out. The personal data you send us will be stored for as long as the information on the form or the contents of your email are necessary to ensure a complete answering and processing of your question.

You can register to receive our newsletter which we distribute up to four times a year. In this newsletter we inform you about our products and services. After your registration, your email address will automatically be added to the list of subscribers. Each newsletter contains a link that allows you to unsubscribe at any time. Your data will be kept until your unsubscription.

We do not publish your contact details under any circumstances.

Handing over to third parties
We explicitly do not hand over your information to third parties. However, the social media buttons present on our webshop are administered by these services themselves, which may lead to these parties obtaining your personal data.

Lead generation

Our website collects location information of website visitors. For this purpose, we use the services of Leadinfo to identify company data for B2B marketing purposes. IP addresses are not retained and only general business information of companies is provided to us. In addition to company data, Leadinfo also provided us with insights about how existing customers and new customers are browsing through our website.

Our webshop makes use of cookies.

You may freely disallow cookies through your browser. Do keep in mind the possibility that our webshop might not work optimally when you do this.

Google Analytics
We use Google Analytics to keep track of visitor numbers accessing our webshop. We have made a processing agreement with Google to arrange how to deal with our data. We have not allowed Google to use the Analytics information for other Google services; finally we anonymise visitors' IP-addresses.

We take security measures to limit unauthorized access to personal data. We took the following special precautions:

  • Access to personal information is protected with a user name and password.
  • We use secure connections (Secure Sockets Layer or SSL) which protect all information between you and our website when you fill out personal data

Storage periods
Personal data as described above will be stored as long as necessary to process your orders, including guarantees. After this, we store the information for an additional maximum of 5 years for statistical purposes. After this, the data is deleted, unless we are required by law to store the data for a longer period of time (like the fiscal storage requirement of seven years for payment information).

Third party websites
This privacy statement does not apply to third party websites that are connected to our web shop through links. We cannot guarantee that these third parties handle your personal data safely or securely. We recommend you read the privacy statements on these websites before using them.

Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. We recommend you consult this privacy statement on a regular basis, so you stay up to date with these amendments.

Inspection and correction of your data
For questions about our privacy policy, or questions about inspecting or correcting (or deleting) your personal data you can always contact us using the contact information listed below.

You can send us a request to inspect, correct or delete this information. You can also request a data export of the information we use with your permission, or you can let us know that you would like to restrict our use of your personal information with your motivation to do so.

To prevent fraud we can ask for appropriate identification in this case. In case it concerns inspection of personal data related to a cookie, we ask you attach a copy of the cookie in question. You can find these data in your browser settings. In case the data are incorrect, you can request we correct or delete the information.

The Dutch DPA
Naturally we aim to help you in case you have complaints about our processing of your personal data. In compliance with privacy laws, you also have the right to file a complaint with the Dutch DPA (Autoriteit Persoonsgegevens) against this processing of personal data. In this case, you can contact the Dutch DPA.

Contact information
Arcobel Embedded Solutions BV
Cereslaan 10
5384 VT Heesch